Field Service Management System

FieldMaster Pro is a service automation system combining Internet based service management with robust two-way wireless work order management capabilities. It is currently integrated with QuickBooks accounting in order to provide the complete "end-to-end" solution.

No installation is necessary, and only a high speed Internet connection (DSL or Cable) is required to access the service management system. Each field technician carries a handheld PDA that is pre-loaded with the wireless work-order management capability and is already "wirelessly enabled."

The FieldMaster Pro service management system is accessible 24/7 from any Web browser and includes the following major features:

• Multi-view scheduling board
  
• Service call management
  
• Customer management
  
• Equipment tracking
  
• Service contract management
  
• Sales opportunity tracking
  
• Checklist creation wizard
  
• Various productivity reports for each system area
  
• QuickBooks integration for automated invoicing, inventory control, and job cost tracking

FieldMaster Pro's two-way wireless (WAN) work order management capabilities include:

• Remote access to work orders
  
• Automated job status updates
  
• Remote access to customer contact information and text driving directions
  
• Remote access to equipment information and past service history
  
• Barcode scanning to access equipment
• information and record billable items used
  
• Remote access to service call checklists and automated service note creation
  
• Automated routing of recorded sales
• opportunities
  
• Signature capture
  
• Field invoicing and printing
  
• Wireless submission of completed service tickets and invoices

Major benefits

Reduced overhead and operating costs
Eliminating double data entry saves hours each day in the office. Tighter control over parts consumed at the point of service cuts losses and gets more billable items on the invoice

Improved technician productivity and increased service revenue
Eliminating paper work orders, as well as unnecessary phone calls and office visits adds hours of "work time' to each technician's schedule weekly. Greater accountability among technicians ensures "on the job hours' are spent on the job. Remote access to vital customer and equipment information improves the technician's performance and efficiency on the job site

Improved customer service and customer retention
Immediate wireless submission of completed service tickets or invoices from remote technicians ensures customer issues are quickly addressed and errors are detected. Eliminating unnecessary phone calls between the office and field technicians opens phone lines for customers and allows employees to provide better service

Increased "cash on hand" Immediate wireless submission of completed service tickets enables invoices to be produced and sent out almost immediately (For those that do not bill in field).

Enhanced company image and increased sales
Up to the minute information and more knowledgeable employees ensures competitive differentiation. More productive and professional technicians can immediately lead to increased service contract sales and repeat business

"With the growing challenges of the HVAC business, it is very good to know that we can now master the field responsibilities with less effort. We have improved our cash flow turn around time by about 60%"
-Omega Mechanical Services, Maryland